Privacy Policy

Who We Are

This Privacy Policy applies to Orthodox Electric & Generators (“Orthodox Electric,” “we,” “us,” or “our”), a licensed electrical and generator services company based at 1403 W. Virginia St., Navasota, TX 77868, serving Bryan, College Station, Navasota, and the surrounding Brazos Valley. It describes how we handle information collected through our website, phone calls, text messages, online forms, and chat widget. By using our website or contacting us, you agree to the practices described here.

Information We Collect

We collect information in the following ways:

Information you provide to us

• Your name, phone number, email address, and service address when you call, fill out a form, request a quote, or message us through our chat widget.
• Details about the electrical or generator work you are requesting, including photos, property information, and scheduling preferences you choose to share.
• Billing and payment information needed to invoice you and complete a transaction.

Information collected automatically

• Basic technical and usage data such as your IP address, browser type, pages viewed, and how you arrived at our site.
• Information from cookies and similar technologies, including analytics and advertising tools (see “Cookies & Analytics” below).

How We Use Your Information

• Respond to your inquiries and provide quotes and estimates.
• Schedule, perform, and follow up on electrical and generator services.
• Send appointment confirmations, service updates, invoices, and customer-care messages.
• Process payments and maintain our business records.
• Improve our website, services, and the way we communicate with customers.
• Send promotional messages where you have agreed to receive them, and measure how our marketing performs.
• Comply with the law and protect our legal rights.

SMS / Text Messaging & Mobile Information

When you provide your mobile phone number — for example, through a form on our website, our chat widget, or by texting us — and opt in, you consent to receive text messages from Orthodox Electric & Generators related to your inquiries, appointment scheduling, service and dispatch updates, quotes, and customer care.

• Message frequency varies.
• Message and data rates may apply.
• You can opt out at any time by replying STOP. Reply HELP for assistance, or contact us at (936) 500-0739.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We do not sell your personal information. We share information only as needed to run our business and serve you:

• Service providers and subcontractors who help us deliver services, such as scheduling and dispatch tools, payment processors, and trusted trade partners, under obligations to protect your information.
• Legal and safety reasons, when required to comply with the law, respond to lawful requests, or protect the rights, property, or safety of our customers, our company, or others.
• Business transfers, if our company is involved in a merger, acquisition, or sale of assets.

As noted above, text messaging opt-in data and consent are never shared with third parties.

Cookies & Analytics

Our website uses cookies and similar technologies, including Google Analytics and Google Ads, to understand how visitors use our site and to measure our advertising. These tools may set their own cookies and collect usage information subject to Google’s privacy practices. You can control cookies through your browser settings; disabling them may affect how parts of the site work.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please contact us right away if you believe your information may have been compromised.

Data Retention

We keep your information for as long as needed to provide our services, maintain business and tax records, resolve disputes, and meet legal requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

Your Choices & Rights

You may request access to, correction of, or deletion of the personal information we hold about you, subject to our legal and recordkeeping obligations. You can opt out of marketing messages at any time by replying STOP to a text, following the unsubscribe instructions in an email, or contacting us directly. To make a request, use the contact details below.

Third-Party Links

Our website may link to third-party sites we do not control. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of our website or services after an update means you accept the revised policy.

How to Contact Us

If you have questions about this Privacy Policy or your information, contact us at:

• Orthodox Electric & Generators
• 1403 W. Virginia St., Navasota, TX 77868
• Phone: (936) 500-0739
• Online: orthodox electric contact form